ISLAMABAD: Jazz, Pakistan’s biggest operator, proved to be the slowest one among all operators to connect a caller with the receiver of the call, according to Pakistan Telecommunication Authority (PTA).
The quality of service survey 2018 revealed that Jazz is not meeting the benchmark of Call Connection Time of 6.5 seconds. Jazz provides its services to more than 56 million customers, which is the highest subscribers of around 36 per cent out of total subscribers of 152 million.
Besides it, Special Communication Organizations, a government sector cellular company operates in Azad Kashmir, also failed to meet the prescribed standard of call’s connectivity.
The network of Jazz takes 6.57 seconds to connect a caller with a receiver. SCO with its limited operating region takes 6.70 seconds for calls connectivity.
Ufone, the only 3G operator in Pakistan, is the fastest operator in terms of call connectivity in Pakistan. Its network takes 5.73 seconds for connecting a call. It is followed by Zong with 5.99 seconds and Telenor Pakistan with 6.32 seconds.
.In the year 2018, PTA has conducted quarterly Quality of Service (QoS) survey jointly with Cellular Mobile Operators (CMOs) using NEMO automated QoS tool. During the period, a total of twenty-seven (27) cities of Pakistan including AJK, have been surveyed.
Broadband Internet Speed
Zong is the fastest 3G operator among all four mobile phone companies operating in the country whereas Jazz is the fastest 4G operators providing mobile broadband internet service to their customers.
Mobile Internet Users
There are 60 million broadband internet users in Pakistan using 3G and 4G technologies. Except for Ufone, three operators—Jazz, Zong, and Telenor provide broadband service through 3G and 4G technologies alike.
Jazz is the market leader with 20 million internet users. It is followed by Zong with 17 million and Telenor with 13 million users. Ufone is the only 3G operators with subscribers’ base of 8 million by the end of November 2018, according to PTA’s data.
PTA survey also evaluated the performance of cellular operators in terms of network availability, call complete ratio, signal strength, network downtime, and etc. The survey can be viewed in detailed here.