KARACHI/DUBAI: Emirates, the world’s largest international airline, delivered another year of trendsetting product and service initiatives across its fleet and network to make ‘flying better’ for its customers.
In the last twelve months, Emirates carried over 59* million passengers on over 3,700 passenger flights on average per week. The airline proudly served a diverse menu of over 66 million meals on its flights departing Dubai and moved close to 36 million pieces of baggage in Dubai to its global network of 157 destinations. In 2018, Emirates operated over 192,000 flights, with its fleet of 274 aircraft travelling more than 908 million kilometres around the globe.
Reflecting on 2018’s milestones, Sir Tim Clark, President, Emirates airline said: “Our ambitions have always been driven by a commitment to continual improvement – to make the customer experience better, and to make our business operations more efficient.
“We had our challenges in 2018, however we continued to maximise opportunities by deploying our capacity to best serve customer demand, keeping a close watch on our costs, utilising technology to improve business performance, as well as developing more customer-centric products and services to provide our passengers with greater choice. Our customers remain at the heart of everything we do, and our continual investments in the business will be the foundation on which we will build our future growth and continue to deliver solid results.”
Making the air travel experience better for customers
The year began with Emirates setting out on a US$150 million programme to refurbish its Boeing 777-200LR fleet. These 10 newly refurbished aircraft are set in a two-class configuration offering 38 Business Class seats with wider seats laid out in a 2-2-2 configuration, and 264 seats in Economy Class. The revamp also brought airier and more spacious cabins throughout the aircraft.
Emirates is now planning for the next generation cabin design of its Boeing 777X programme. On its new generation A380s entering service from 2020 onwards, Emirates is planning the deployment of its Premium Economy product, featuring a bespoke design and an array of experience-rich touches.
In March, Emirates celebrated 10 years of mobile connectivity onboard as it continues to be at the forefront of innovation with in-flight connectivity and entertainment. During 2018, over 12 million passengers connected to Wi-Fi onboard Emirates. Over the summer, football fans eagerly cheered on their national teams during the FIFA World Cup onboard 175 Emirates aircraft equipped with Live TV. In 2019, 50 more aircraft will be retrofitted with Live TV, providing even more choice for customers to watch live sports, breaking news and much more.