The results, announced on Saturday by the Airports Council International (ACI) in Montreal, Canada, were based on ACI’s Airport Service Quality Survey (ASQ), which measures passenger satisfaction.
The award shows that Abu Dhabi International Airport had the biggest overall improvement in ASQ satisfaction results in the region for 2012.
The airport, ranked second last year, excelled in categories that measure operational efficiency and quality of service. The airport scored 4.40 in the ASQ indicators for 2012, up from 4.31 in 2011, to place the airport 1st in the Middle East.
“This is an exciting time for airports,” said ACI World Director-General Angela Gittens.
“As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry,” he said.